Refund and Dispute Policy
Last Updated: [Month Day, Year]
This Refund and Dispute Policy (“Policy”) sets out the terms under which refunds may be issued and disputes resolved in connection with any transactions or promotional offers provided through the CoffeeBee mobile application (“App”) and related services (“Service”). By participating in any transaction or promotion, you agree to this Policy and acknowledge that it forms part of your relationship with CoffeeBee.
General Provisions
1.1 Scope: This Policy applies to all refund requests and dispute resolutions regarding transactions, promotional offers, and associated benefits offered through the CoffeeBee Service—including those provided to app users, cafes, and roasters (and their administration systems).
1.2 Applicability: The provisions of this Policy shall apply unless superseded by specific terms and conditions provided in connection with an individual promotion or service engagement.
1.3 Modifications: CoffeeBee reserves the right to modify this Policy at any time. Notice of any material changes will be provided via the App or our website. Continued use of our services after such modifications constitutes acceptance of the updated Policy.
2. Refund Policy for App Users
2.1 Eligibility for Refunds: Refunds for purchases made via the App (e.g., prepaid benefits, orders, or promotional passes) are subject to eligibility criteria specified at the time of purchase. Requests must be submitted within the timeframe indicated in the corresponding promotional or transaction details.
2.2 Request Process: App users may request a refund by following the instructions provided in the App or contacting CoffeeBee support. Refunds will be processed back to the original method of payment unless otherwise agreed.
2.3 Non-refundable Items: Certain benefits, promotional credits, or one-time offers may be designated as non-refundable. These designations will be clearly outlined at the point of purchase.
3. Refund Policy for Cafes and Their Admin Systems
3.1 Refund Requests: Cafes participating in CoffeeBee promotions may occasionally experience refunds related to promotional errors or duplicate transactions. Such refund requests must be submitted via the designated admin portal.
3.2 Resolution Process: Upon receipt of a refund request from a participating café, CoffeeBee will review the transaction for compliance with the promotional terms. Approved requests will be processed according to the agreed arrangement between the café and CoffeeBee.
3.3 Documentation: Cafes should maintain accurate records of all transactions and communicated requests to facilitate prompt resolution of refund matters.
4. Refund Policy for Roasters and Their Admin Systems
4.1 Refund Eligibility: For roaster transactions involving direct sales, refunds will be considered if there is an error in order fulfillment or the product fails to meet the advertised specifications. Requests must align with the specific refund guidelines provided by CoffeeBee.
4.2 Request and Processing: Roasters should submit detailed refund requests through their designated admin system, including proof of error or product non-compliance. CoffeeBee will work jointly with the roaster to resolve eligible claims.
4.3 Disbursement: Refunds for roaster transactions will be processed using the payment method originally used for the purchase unless alternative arrangements have been mutually agreed upon.
5. Dispute Resolution
5.1 Raising a Dispute: If you encounter any issues regarding refunds, transaction discrepancies, or promotional benefits, you are encouraged to contact CoffeeBee support immediately. All parties agree to attempt to resolve disputes informally prior to seeking external remedies.
5.2 Mediation and Arbitration: Should informal resolution efforts fail, disputes may be referred to mediation or arbitration in accordance with the governing law outlined in our Terms and Conditions.
5.3 Governing Law: This Policy and any disputes arising from or relating to it shall be governed by and construed in accordance with the laws of the jurisdiction in which CoffeeBee operates, subject to any mandatory provisions relating to consumer protection.
6. Final Provisions
6.1 Entire Agreement: This Policy, along with any additional documents referenced herein, constitutes the full and complete agreement regarding refunds and dispute resolution for transactions conducted via the CoffeeBee Service.
6.2 Severability: If any provision of this Policy is considered invalid or unenforceable, the remaining provisions shall continue in full force and effect.
6.3 Contact Information: For any questions regarding the Refund and Dispute Policy or to initiate a refund or dispute resolution process, please refer to the “Contact Us” section below.
Contact Us
If you have any questions regarding this Refund and Dispute Policy or require assistance with a refund or dispute, please reach out to our support team. Our CoffeeBee support staff is available to help resolve your concerns as quickly as possible.
This Refund and Dispute Policy (“Policy”) sets out the terms under which refunds may be issued and disputes resolved in connection with any transactions or promotional offers provided through the CoffeeBee mobile application (“App”) and related services (“Service”). By participating in any transaction or promotion, you agree to this Policy and acknowledge that it forms part of your relationship with CoffeeBee.
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General Provisions
1.1 Scope: This Policy applies to all refund requests and dispute resolutions regarding transactions, promotional offers, and associated benefits offered through the CoffeeBee Service—including those provided to app users, cafes, and roasters (and their administration systems).
1.2 Applicability: The provisions of this Policy shall apply unless superseded by specific terms and conditions provided in connection with an individual promotion or service engagement.
1.3 Modifications: CoffeeBee reserves the right to modify this Policy at any time. Notice of any material changes will be provided via the App or our website. Continued use of our services after such modifications constitutes acceptance of the updated Policy.
2. Refund Policy for App Users
2.1 Eligibility for Refunds: Refunds for purchases made via the App (e.g., prepaid benefits, orders, or promotional passes) are subject to eligibility criteria specified at the time of purchase. Requests must be submitted within the timeframe indicated in the corresponding promotional or transaction details.
2.2 Request Process: App users may request a refund by following the instructions provided in the App or contacting CoffeeBee support. Refunds will be processed back to the original method of payment unless otherwise agreed.
2.3 Non-refundable Items: Certain benefits, promotional credits, or one-time offers may be designated as non-refundable. These designations will be clearly outlined at the point of purchase.
3. Refund Policy for Cafes and Their Admin Systems
3.1 Refund Requests: Cafes participating in CoffeeBee promotions may occasionally experience refunds related to promotional errors or duplicate transactions. Such refund requests must be submitted via the designated admin portal.
3.2 Resolution Process: Upon receipt of a refund request from a participating café, CoffeeBee will review the transaction for compliance with the promotional terms. Approved requests will be processed according to the agreed arrangement between the café and CoffeeBee.
3.3 Documentation: Cafes should maintain accurate records of all transactions and communicated requests to facilitate prompt resolution of refund matters.
4. Refund Policy for Roasters and Their Admin Systems
4.1 Refund Eligibility: For roaster transactions involving direct sales, refunds will be considered if there is an error in order fulfillment or the product fails to meet the advertised specifications. Requests must align with the specific refund guidelines provided by CoffeeBee.
4.2 Request and Processing: Roasters should submit detailed refund requests through their designated admin system, including proof of error or product non-compliance. CoffeeBee will work jointly with the roaster to resolve eligible claims.
4.3 Disbursement: Refunds for roaster transactions will be processed using the payment method originally used for the purchase unless alternative arrangements have been mutually agreed upon.
5. Dispute Resolution
5.1 Raising a Dispute: If you encounter any issues regarding refunds, transaction discrepancies, or promotional benefits, you are encouraged to contact CoffeeBee support immediately. All parties agree to attempt to resolve disputes informally prior to seeking external remedies.
5.2 Mediation and Arbitration: Should informal resolution efforts fail, disputes may be referred to mediation or arbitration in accordance with the governing law outlined in our Terms and Conditions.
5.3 Governing Law: This Policy and any disputes arising from or relating to it shall be governed by and construed in accordance with the laws of the jurisdiction in which CoffeeBee operates, subject to any mandatory provisions relating to consumer protection.
6. Final Provisions
6.1 Entire Agreement: This Policy, along with any additional documents referenced herein, constitutes the full and complete agreement regarding refunds and dispute resolution for transactions conducted via the CoffeeBee Service.
6.2 Severability: If any provision of this Policy is considered invalid or unenforceable, the remaining provisions shall continue in full force and effect.
6.3 Contact Information: For any questions regarding the Refund and Dispute Policy or to initiate a refund or dispute resolution process, please refer to the “Contact Us” section below.
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Contact Us
If you have any questions regarding this Refund and Dispute Policy or require assistance with a refund or dispute, please reach out to our support team. Our CoffeeBee support staff is available to help resolve your concerns as quickly as possible.
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If you have any questions, suggestions, or require any clarification or additional information, please feel free to contact us!
